2. Collection of personal information
The kind of personal information we collect and hold about you depends on the circumstances of collection and the nature of your dealings with Plumbfirst.
The personal information we collect and hold about you can include: contact details such as names, addresses, telephone numbers, email addresses and address, and information related to your usage of Plumbfirst services and your interactions with Plumbfirst online, including location data, past and present online activity and your IP Address.
We collect personal information directly from you in various ways, including: over the phone, in person, when you visit or communicate with Plumbfirst through our websites, mobile applications, social media sites and other digital platforms including through cookies (Digital Platforms), and in writing.
We may also collect your personal information from the business partners we work with and the contractors who provide you with services on our behalf, and from publicly available sources (for example, public registers and social media).
Log information, cookies or web beacons
• Analytics cookies that remember your computer or mobile device when you visit our Digital Platforms. They keep track of browsing patterns and help us to build up a profile of how you use our Digital Platforms. We use that information for customer analytics and to serve advertisements that we think might be of particular interest to you on our and other Digital Platforms. Your browser may use similar cookies for similar purposes and to serve advertisements for others.
• Service cookies that help us to make our Digital Platforms work as efficiently as possible; remember your registration and login details; remember your settings preferences; and to detect what device you are using and adapt how we present our services according to the screen size of that device.
• Plumbfirst also uses 3rd party vendor remarketing tracking cookies to advertise Plumbfirst services and products across the Internet. The third-party vendors whose services Plumbfirst uses, will place cookies on web browsers in order to serve ads based on past visits to our Digital Platforms.
Disable Cookies or Opt Out of online advertising
In addition to web server logs, we use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Reports obtained from Google Analytics are used to help improve the efficiency and usability of this website.
Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.
Google Tag Manager
We use Google Tag Manager, a digital marketing service provided by Google Inc. (“Google”). Reports obtained from Google Tag Manager are used to help improve the efficiency and usability of the website by measuring traffic and visitor behaviour to the business.gov.au website.
Google Tag Manager uses tags which are tiny bits of website code that allow us to measure traffic and visitor behaviour, understand the impact of online advertising and social channels, use remarketing and audience targeting, test and improve our site. Google Tag Manager keeps track of a set of tags and tag-firing rules but it does not collect any personally identifiable information. When a user visits the site, the most up-to-date tag configuration is sent over to the end-user’s browser with instructions to fire appropriate tags. The information generated about your use of the website (including your IP address) will be transmitted to and stored by Google on servers located outside Australia. Google is based in the United States of America (USA). Should you wish to contact Google, you can find contact details on Google's Contact us page.
3. The purposes for which Plumbfirst collects, holds, uses and discloses personal information
We use and disclose your personal information for Plumbfirst products and services, to provide the products and services you have requested, to administer your Plumbfirst service. This includes using your information to perform administrative functions such as receipting, billing and handling complaints.
We may need to collect your personal information and use or disclose it to answer an enquiry you make or respond to a complaint made by you in respect of a product or service.
To provide you with information about Plumbfirst products and services which we believe may interest you
Plumbfirst may use your personal information to tell you about other products and services, discounts, special offers, competitions and invitations to special events. This includes administering your participation in any of our competitions or promotions for members that you enter. Where Plumbfirst sends you an offer relating to the products and services of other organisations, we keep control over your information. We do not give, rent or sell your information to other organisations so that they can direct market to you.
Market Research, Product Testing, Surveys and Research and Development
Plumbfirst may contact you from time to time in order to seek your opinion on how we do things, how we want to do things in the future or for your thoughts in relation to public policy issues. Plumbfirst may also use your personal information, and information about the way you use our products and services and interact with Plumbfirst, for research and development purposes.
Plumbfirst may conduct data analytics on the personal information you provide and details of your interactions with Plumbfirst, to help us improve Plumbfirst products and services, our marketing and your Plumbfirst experience.
We may need to use and disclose your personal information to comply with our regulatory requirements.
Plumbfirst may use and disclose your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent).
4. Who we disclose your personal information to
In conducting our business, we may sometimes need to disclose your personal information within Plumbfirst, to our business partners and contractors and to other third parties. Where we do this, we will take reasonable steps to protect the privacy of any information that we need to disclose to them.
Disclosing your personal information overseas
Plumbfirst may (either directly or through our booking mechanisms) need to disclose your personal information to our partners with overseas venues or locations in order to fulfil a booking request that you make.
In other limited circumstances we may disclose your personal information to third parties overseas who provide services to us.
Other disclosures of information
We may also disclose your personal information to other third parties, where we are required or authorised by law to do so (including where you have provided your consent).
Sharing non-personal information
Plumbfirst may share aggregated or summary information that does not identify you with our business partners or other third parties.
To provide location-based services through our applications, Plumbfirst and its partners and licensees may collect, monitor, store, use and share location data, including the real-time geographic location of your devices
5. Security of personal information
We take reasonable steps to protect the personal information (including credit information and credit eligibility information) we hold from misuse, interference and loss, and from unauthorised access, modification and disclosure. This includes using security technology, procedures and employee training to help ensure that your information is protected and secure.
6. Information quality and your rights of access and correction
We take reasonable steps to ensure that personal information we collect, use and disclose is accurate, complete, up to date and relevant. You can help us by letting us know about any changes to your personal information, such as your address and phone number. If you believe that any information, we hold about you is inaccurate, please contact us. We will take reasonable steps to correct your information, but if we don’t correct your personal information we will give you a written explanation as to why
7. How to make a privacy complaint
Please contact us if you have any concerns or complaints about the manner in which Plumbfirst has handled your personal information. We will review your complaint and respond to you in writing. We will let you know if we require any further information to respond to your complaint. If you are not satisfied with our response, you can contact us to discuss your concerns or take the matter to the Office of the Australian Information Commissioner (OAIC).
Further information about complaints to the OAIC can be found here: www.oaic.gov.au/privacy/privacy-complaints
For all privacy questions call Plumbfirst on 1300 307 981